Kate did far more than just complain about her flight, she and other stranded passengers formed their nonprofit group with the goal of having legislation passed to ensure that this kind of event would not happen again. Her work and the work of her group have been frequently profiled by major news organizations. She’s also testified to the U.S. Congress and to state legislatures around the country.
This interview from February 5, 2008 covers several of the areas of interest of the group, including changing the airline industry's rules on how delayed passengers should be treated. Also discussed was the role that the AirSafe.com can play in bringing about these changes.
Coalition for an Airline Passengers' Bill of Rights
Passenger Complaint Resources
For more information about the show, or about how to subscribe using iTunes, visit the podcast page at AirSafe.com.
You can also download the episode directly at http://www.airsafe.com/podcasts/show38_paxrights.mp3.