09 October 2007

New Airline Complaint Resource

The AirSafe.com Foundation has created another resource for sharing the experiences of airline passengers. 'Complain About Your Airline' presents a sample of the most interesting inputs from the AirSafe.com Complaint Page. From common problems like lost baggage to unusual events like gate agents losing passports, it seems like there is no end to how a passenger's trip can be turned into a nightmare.

2 comments:

ranniegarcia said...

My apology for my grammar and English composition because it’s not my mother tongue.
Our Barcelona flight was delayed for several hours, and I’m expecting a domino effect, meaning mall my succeeding flights will be affected and delayed as well.
Then we reached Amsterdam (as expected: the next connecting flights will be rescheduled). We were rebooked the next day. I approached one of their ground staff and humbly asked them to please give me a seat near an emergency door. The respond I have was a very irritating and rude responded. The staff told me that if I wish to have that seat I have to pay extra. I was not asking them to rebook me on first class seat; on which they did in some passenger; I feel that all of us should be treated fairly, all I’m asking was an emergency exit seat or a polite and with respect response of decline.
Then we were booked to a hotel for the night. The hotel staff told me that I have to vacate the suite at 12 noon the next day. I don’t have a choice but to check out at 12 noon. The worst part was our flight was scheduled to fly at 9 pm that same day. Put yourself in our shoes; stay in the airport from 12 noon until 9 pm. That’s ridiculous.
Then 9pm came. We boarded the plane. We left the tarmac. The plane was in motion when of a sudden the Captain makes an announcement that the plane has a technical/mechanical problem. What in the Mercy of God did the Captain allowed the plane to leave the tarmac if the plane was not in perfect safe condition to fly. I was very, very terrified. Imagined if the plane was already airborne and he just discovered that we’re having a technical/mechanical problem. After that moment he did the announcement I was terrified beyond belief.
After that horrifying experienced we’ve encountered when the plane had a “TECHNICAL” problem and the plane was already in motion (as a matter of fact we’ve left the tarmac already). I was very terrified that very moment when the captain announced that the plane was experiencing a mechanical problem.
What if the plane was already airborne? Just imagine about it? What was the worst scenario could happen? I still have the same big question “WHY DID THE CAPTAIN DECIDED TO LEAVE: IF THE PLANE WAS NOT IN A-1 CONDITION”?
That thought keeps lingering my mind. A was psychologically stress up to now since that incident happened. The worst thing I’m experiencing now was the fear I’ve developed subsequent to that horrifying event.
I had this question to myself: Do I really deserve only an apology letter?
Sincerely Yours.
Rannie N. Garcia
Mobile Telephone number: +63-9273114094

ranniegarcia said...

My apology for my grammar and English composition because it’s not my mother tongue.
Our Barcelona flight was delayed for several hours, and I’m expecting a domino effect, meaning mall my succeeding flights will be affected and delayed as well.
Then we reached Amsterdam (as expected: the next connecting flights will be rescheduled). We were rebooked the next day. I approached one of their ground staff and humbly asked them to please give me a seat near an emergency door. The respond I have was a very irritating and rude responded. The staff told me that if I wish to have that seat I have to pay extra. I was not asking them to rebook me on first class seat; on which they did in some passenger; I feel that all of us should be treated fairly, all I’m asking was an emergency exit seat or a polite and with respect response of decline.
Then we were booked to a hotel for the night. The hotel staff told me that I have to vacate the suite at 12 noon the next day. I don’t have a choice but to check out at 12 noon. The worst part was our flight was scheduled to fly at 9 pm that same day. Put yourself in our shoes; stay in the airport from 12 noon until 9 pm. That’s ridiculous.
Then 9pm came. We boarded the plane. We left the tarmac. The plane was in motion when of a sudden the Captain makes an announcement that the plane has a technical/mechanical problem. What in the Mercy of God did the Captain allowed the plane to leave the tarmac if the plane was not in perfect safe condition to fly. I was very, very terrified. Imagined if the plane was already airborne and he just discovered that we’re having a technical/mechanical problem. After that moment he did the announcement I was terrified beyond belief.
After that horrifying experienced we’ve encountered when the plane had a “TECHNICAL” problem and the plane was already in motion (as a matter of fact we’ve left the tarmac already). I was very terrified that very moment when the captain announced that the plane was experiencing a mechanical problem.
What if the plane was already airborne? Just imagine about it? What was the worst scenario could happen? I still have the same big question “WHY DID THE CAPTAIN DECIDED TO LEAVE: IF THE PLANE WAS NOT IN A-1 CONDITION”?
That thought keeps lingering my mind. A was psychologically stress up to now since that incident happened. The worst thing I’m experiencing now was the fear I’ve developed subsequent to that horrifying event.
I had this question to myself: Do I really deserve only an apology letter?
Sincerely Yours.
Rannie N. Garcia
Mobile Telephone number: +63-9273114094